Return & Refund Policy
At VedaQ, we aim to provide a smooth, safe, and trustworthy shopping experience. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
Products may be eligible for return within 7 days from the date of delivery. To be eligible, the product must be unused, unopened, undamaged, and returned with its original packaging, labels, invoice, and order proof. We also accept product exchanges within the 7-day return window, subject to the same eligibility conditions mentioned above.
Damaged, Defective, Incorrect, or Missing Items
If you receive a damaged, defective, incorrect, or missing product, please report the issue within 48 hours of delivery with valid proof such as photos or videos of the product and packaging. After verification, we may offer a replacement, return, or refund as applicable.
Non-Returnable Items
Due to hygiene and safety reasons, opened, used, tampered, damaged-after-delivery, or partially consumed products are not eligible for return or refund. Products without original packaging, labels, invoice, or order proof may also be rejected.
Replacement Policy
If the product delivered is damaged, defective, or incorrect, we may offer a replacement depending on product availability. Replacement approval is subject to verification by our support team.
Return Shipping & Method
Approved returns must be shipped back to us by post/courier to our registered address, which will be shared by our support team once your return request is approved. Return shipping costs are to be borne by the customer, unless the item received was damaged, defective, or incorrect, in which case we will cover the return shipping cost. No restocking fee is charged on approved returns.
Refund Timeline
Once your refund request is approved, the refund will be processed to the original payment method. It may take 5 to 7 working days for the amount to reflect in your bank account, depending on your bank or payment provider.
Shipping & Delivery
Shipping is free for eligible orders. Orders within India are usually delivered within 3 to 5 working days. International orders are usually delivered within 5 to 7 working days. Delivery timelines may vary depending on the delivery location, courier availability, customs clearance, and other external factors.
Order Cancellation
Orders can be cancelled before they are shipped. Once the order has been shipped, cancellation may not be possible. If the order is prepaid, the refund will be processed after successful cancellation confirmation.
Contact Support
For return, refund, replacement, or delivery-related help, please contact our customer support team. We will review your request and assist you as soon as possible.
Email: noreply@vedaqglobal.com
This return and refund policy may be updated from time to time. Any changes will be posted on this page.